Please be advised the additional compensation schemes for season ticket holders and regular travellers without a season ticket have now closed and your claim will not be processed.

If you have already submitted a claim and would like an update or have a query about this, please email tpecustomer.relations@firstgroup.com quoting your reference number.

For all other queries, please contact our Customer Relations team on tpecustomer.relations@firstgroup.com or 0345 600 1671.